Mark founded Customer Thermometer in 2010, a MSP specific Customer Satisfaction (CSAT) Tool. After 8 successful (& crazy) years, he sold his 50% share and wrote the book Helpdesk Habits (required reading for every MSP owner and their team, along with the corresponding course). He's a Customer Experience Addict and recently compiled a new book called MSP Secrets.

Javier joined the Tech Tribe as a paying member back in 2017 to learn how to build and grow his own MSP. When our Community got to the point where a Community Manager was needed, Javier put up his hand and has been doing an amazing job of keeping our members looked after ever since! You'll find him in the Tribal Community most days helping fellow MSPs make their way around

Fatima is the friendly face on the other end of Support Requests . She also oversees the back-end Administration of the Tech Tribe and keeps everything flowing for our 2,000+ users! She's a lover of systems and process, she dances when reconciliations reconcile and she loves making sure everyone she interacts with leaves with a big fat smile

After being in the MSP Industry for over a decade, Andrew successfully sold his MSP in 2016. He now mentors and coaches other MSPs around the world and has a deep passion for helping and serving others. Andrew helps out our members with Marketing & helping them to better use our Marketing & Sales Automation tool, Growably. 

Nigel started in the MSP / IT Support Industry in 2002 and eventually successfully sold his MSP in 2016. In 2017 he founded The Tech Tribe with the mission to equip MSPs around the world to better run and grow their business and to avoid the millions of mistakes he made throughout his journey. Nigel's an Annoying husband, Crazy Dad and Try-hard Surfer with a love of travelling the world

Gabriel is our rockstar Graphic Designer and designs the Graphics and User Experience for our Tribe Members both inside our Tribal Portal and across the 100+ Templates & Resources our Tribe Members get access to. Gabriel has a gift of making something seemingly boring look amazing

Ray works behind the scenes to build and wrangle the hundreds and hundreds of documents and templates that our Tribe Members get access to (including the Monthly Marketing Packs). He's a wizard at Document Management and Layouts and makes sure every I is dotted and every T is crossed

Richard started offering MSP services in 2005 and successfully sold his MSP in 2011. He's since authored 2 books and written 1,000's of blog posts and is the host of the popular TubbTalk Podcast. Richard is one of our resident MSP Community Experts and hosts some of our Live Q+A Calls and Expert Workshops for our Tech Tribe Members. He lives in the UK, but don't hold that against him