Here’s some of the things our Tech Tribe members get immediate access to when they join us 🤓

Job Descriptions
Job Descriptions
$100
An example Job Description Template for the Field Engineer role in an MSP. Ready to fine-tune and use.
$100
An example Job Description Template for the Senior Helpdesk Engineer role in an MSP. Ready to fine-tune and use.
$100
An example Job Description Template for the Service Delivery Coordinator role in an MSP. Ready to fine-tune and use.
$100
An example Job Description Template for the Junior Helpdesk Engineer role in an MSP. Ready to fine-tune and use.
$100
An example Job Description Template for the Service Delivery Manager role in an MSP. Ready to fine-tune and use.
Courses & Workshops
Premium Courses and Workshops Designed to Rapidly Improve Your MSP Journey
$1,500
This workshop gives you a deep understanding of how the MSP Marketing world works. It's essential for anyone running Marketing in an MSP.
$2,000
This Premium Level Workshop with Andrew Moon takes you through everything you need to setup and use LinkedIn as a high performing lead generation tool in your MSP.
$500
In this workshop, we work on the key areas of your Technology Business to help you either get to a million dollar a year business - or if you are already there, to help you run your 7 figure business better.
$1,000
Running Quarterly Business Reviews (we like to call them Technology Business Reviews, or TBRs for short) is an extremely important part of an MSP offering. This workshop guides you through all the best practises and helps you roll out your own bespoke TBR System for your MSP.
Legal Templates
Legal Agreements and Templates to save you spending thousands re-inventing the wheel!
$500
If you hire external individual contractors or freelancers (whether for Sales, Admin or Tech work) then it's important to have an agreement like this to set the right expectations and to protect yourself, your business and your clients.
$2,000
Download this snazzy Managed Services Agreement template to help you set the right expectations with your clients around what is included and not included in your MSP plans.
$500
Protect your staff, your clients and your business with this Employment Agreement template.
$1,000
Every business needs a baseline Terms and Conditions of sale. This one has been expertly crafted just for MSP's. Ready for your lawyer to tweak and approve.
$800
Use this Backup Agreement whenever you sell or provide some sort of Data Backup service to clients to help set the right expectations.
$2,000
If you work with other MSP's who help support your clients, then you need an agreement like this to set the right expectations and to protect your clients and team.
$150
Use this Letter when a Client Rejects or Ignores your Recommendations. It can help limit your liability, educate your client and allow you to sleep better at night!
Resources
Word, Excel and PowerPoint Templates you can customize and use in your MSP
$10,000
This 40-page printable Cybersecurity booklet will make you stand out from the crowd with your Prospects & Clients.
$100
This is one template that we hope that you never need. But in case of a Security Incident, keep it handy
$100
An example MSP offering structure to give you inspiration for how to Package and Structure your MSP Plans.
$1,000
Use this MSP Sales Presentation Slide Deck to wow your Prospects and give you a much better chance of turning them into New Clients. 90%+ of the work has been done for you.
$350
Customize and print out this Client Manual to help all your users understand how to better work with you and your Teams.
$450
This sample Agenda runs you through every step you need to run a successful QBR/TBR Meeting with your Clients. It's a part of The TBR Foundations Workshop.
$100
It's MUCH easier to grow and better run your MSP when you have a team of awesome A-Players. This A-Player Questionairre acts as a filtering process during your hiring funnel to help you easily identify amazing people and weed out people who won't be a good fit before you spend any time on an interview.
$350
Use this Sample New Client Kickoff Meeting Agenda to ensure you have amazing kickoff meetings with your new clients so you WOW them from the very beginning.
$100
Monitoring your Gross Margins across your MSP agreements is an often overlooked, but highly important process for an MSP. This simple spreadsheet helps you track the gross margins across your Agreements so you can easily spot good and bad trends better than your PSA 🤓
$250
Use these email script examples to help set the right expectations and start your new client relationships off on the right foot.
$250
If you're struggling to work out what types of things you can include in your MSP plans and bundles, then this detailed Inclusion List can better help you work out what options are available to you.
$250
Join Nigel as he reveals tips, tricks, and strategies on how to structure your MSP plans. E.G. what do I include, how do I structure them, how do I price them, and so on?
$150
Implementing a Decision Matrix in your business will reduce your overwhelm, empower your team and help reduce your MSPs dependency on you. This Decision Matrix Template will help you get started.
$500
Send this pack to the old IT provider whenever you take over a new client to not only help gather the right information for a seamless transition, but also to help your new client reaffirm that they made a great decision!
$500
Impress your clients with this great looking IT budget template so you can help them better plan for and understand their IT spend (and as a bonus, it typically helps drive more sales whilst still positioning you as a real trusted partner).
$300
Spend more time thinking about higher-level things by using this OneNote structure to get stuff out from your brain onto a digital system.
$150
Grab our #Tribe-ified Service Type / Sub-Type / Item type list and plug it into your PSA / Ticketing system for ticket reporting that makes sense!
$250
Use this rate schedule template to easily show your clients your rates and plans.
$450
Wow your prospects with this snazzy looking proposal template that covers everything you need to help win the deal.
$450
Wow your prospects with this snazzy looking proposal template that covers everything you need to help win the deal.
$100
Most people are visual, so impress your prospects and clients with this "Cloud Ready" simple Network Diagram.
$450
Most small businesses don't have a Business Continuity Plan. Using this template, you can easily build simple plans for your clients that you can sell for a premium price.
$100
This worksheet & training helps you work out really quickly whether you should be working with a potential prospect or not, potentially saving you days, weeks, or months of wasted time.
$100
This Chart of Accounts is designed specifically for MSP's and IT Support businesses to not only make it easy to understand the numbers, but to also set your business up for maximum value if or when you decide to sell.
$200
Use this Excel Calculator Template to help you calculate the Base Infrastructure Pricing and the Per User Pricing for your Managed Service Agreements.
$200
The squeaky wheels gets the most oil 🚲. Use these scripts in your Accounting System to be the squeaky wheel to your clients, so that you get paid much faster than anyone else.
$250
Use this sample set of questions to create an engaging New Client Intake Survey to gather all their details and get their agreement to your General Terms and Conditions.
Checklists
Checklists for the MSP Industry
$250
This checklist includes the logistical things you need to run successful Lunch & Learn events to attract new clients and educate existing ones.
$100
This checklist helps you work out what to include when building out your Cybersecurity Stack and Offerings.
$500
This is quite possibly the most comprehensive New Client Onboarding Checklist for MSPs on the planet. Download it and add these steps to your processes today.
Mini Trainings
Stand-alone Trainings and Masterclasses on Hot MSP Topics
$100
Nigel delivers this training on the ethical ways MSPs can market through the COVID-19 Situation.
$500
Nigel delivered this powerful and personal keynote on Mastering the MSP Mindset, live at the Frankly MSP Live Conference in Santa Barbara in January 2020 with rave audience reviews.
$100
Nigel runs you through frameworks for getting a culture of SOP's & documentation embedded into your team and MSP.
$500
Andrew's reveals his juicy secrets for running wildly successful Lunch and Learns that were one of the main ways he brought in new clients to his MSP
$100
In this bonus module, we run through a quick process to help you uncover at LEAST an extra $2,000 (and potentially tens of thousands of extra dollars) of profit in your business.
$100
Join Nigel as he reveals a pile of tips, tricks, and strategies that top MSPs use to grow their business using Referrals (and some of them aren’t what you think.
$100
In this lesson, we smash the idea that meetings are a waste of time and help you figure out a simple, easy, efficient and productive meeting rhythm. Even if you're the only person in your business.
$100
In this masterclass we will run through 5 different strategies that you can implement in your MSP that will make sure, being short on cash is something you will never have to deal with again.
Books
Books from Nigel and Tech Tribe HQ
$10
Grab Nigels latest book called Survive & Thrive - The MSP Owners Guide to Surviving and Thriving in Uncertain Times.
$10
Grab a PDF copy of Nigel's book "Package Price Profit: The Essential Guide to Packaging and Pricing Your MSP Plans" to help you work out how to better package and bundle your offerings to your clients